Skip to main content

PRIMARY RESEARCH: INTERVIEW WITH A VICTORIA' SECRET EMPLOYEE

PRIMARY RESEARCH: INTERVIEW WITH A VICTORIA'S SECRET EMPLOYEE:


I got in touch with an employee that works at Victoria's Secret (name: Charlotte Sendall, Age: 19) and asked her some questions about the brand (I included some of the same ones from the Instagram Poll as I believe they were important and significant questions):


1. Do you think the brand sends out the right message about body image?

'Personally for me no,because the only people they advertise wearing their brands are models sized 4/6 (UK) and are generally quite petite.'

2. Do you think Victoria's Secret includes diversity within the brand and models?

'I tink due to recent news about Victoria's Secret not being diverse enough, they ought to bring in plus size models, but then again this has always been their image for their brand. On the opposite side to bring in a different aspect of it - I worked alongside girls at Victoria's Secret and we were all different sizes. So it's not as though Victoria's Secret decline people just based on what they look like/if they don't fit their category or image.

3. Do you think the products are worth the money?

'Yes, I think the majority of their products are worth the amount of money that they are. They may be on the more expensive side but it is top quality materials.'

4. Do you think the brand is sustainable in any way?

'I don't know if it will turn out to be a brand that crashes and falls but I get the impression that it's going that way. I'm not sure if it is from working there or from what i've read online but I know since 2012 each year they get less and less views on their runway show which is interesting.'

5. Do you think the brand empowers ALL women?

'No I do not think the brand empowers all women. Since I was a Christmas temp in the store, I dealt with a lot of returns after the Christmas period/new year. A lot of women who came to the cash wraps said they didn't like how it looked on them/that it made them look 'fat' especially after christmas and eating lots. This may not relate to the question you asked, but just hearing feedback from customers made me realise that not everybody feels great about their bodies when wearing the products because they see what they 'should look like' and obviously compare this to themselves.'

6. Do you think the brand should incorporate more diversity into the models?

'Honestly, to save themselves from the backlash of the media at the minute, I would say that including more ranges of cup sizes/sizes of clothing would help the brand regrow immensely. And since all our sizes are USA sizes, a typical UK size 10 would be a size 12 in Victoria's Secret. Or a size small in the UK would be a size medium in the USA. The difference between one size in the shops might make someone feel differently about themselves.'

7. Do you think the fashion shows are out dated considering 2018 was the lowest view count in the history of the fashion shows?

'I would definitely say that people just don't want to watch them anymore due to women's self esteem. If women don't watch it, then they won't feel bad about themselves. But I think that maybe they need to think of something else that will gain more views. Such as bring in celebrities that are plus sizes, or not the typical kind of person you'd see walking down the runway. It may be something that sets their brand off again but in a positive way.'

8. Do you think the brand is damaging to young girls?

'I think the brand is very damaging to young girls and their confidence as they're growing up into young adults. not everyone is as skinny as Victoria's Secret models are, and its almost as though they've set one category. And if you don't fit into that category then you're viewed as 'ugly' or 'fat or 'overweight' etc.

9. Do you know about the perfect body campaign?

'No I don't actually know about the campaign!'

10. Is there any word about incorporating different sized models within the brand and fashion shows?

'I haven't heard anyone say anything as such, but I think its a great idea if they want people to be interested in their brand again.'

Comments

Popular posts from this blog

FINAL BRAND POSITIONING MAP

Victoria’s Secret’s top competitors as of January 2019 are Calvin Klein, Ralph Lauren and Donna Karan New York, and all three just like Victoria’s Secret, work in the Systems Software Industry, which is a type of computer programmer that is used to run a computer’s applications. In addition, as found in some primary research that has been conducted of an Instagram Poll. There are also many other brands that are competitors of Victoria’s Secret. For example, Ann Summers, Boux Avenue, Primark and H&M. There are a large amount of competitors that consumers would lean towards rather than Victoria’s Secret because they are cheaper, better quality and have better ethics/morals and therefore customers have more respect for those brands. Even though Victoria’s Secret is a successful business, alternative brands have many features buyers worship that Victoria’s Secret do not have, resulting in a loss of sales for the company. 

BRAND POSITIONING MAP

This is my brand positioning map/first attempt of the one I will be submitting; I may add/change some of the brand around once even more research has been conducted. The points I decided to go for in this brand positioning map is 'HIGH PRICE', 'LOW PRICE', 'HIGH QUALITY' AND 'LOW QUALITY'. I believe these are good points as it shows if the price of the products matches up to the quality and portrays whether you actually get for what you pay for. These brands on the map are all of different levels of quality and price and I have placed them according to where I believe they should go.

SUGGESTED REPORT BREAKDOWN LECTURE

SUGGESTED REPORT BREAKDOWN LECTURE: Format: A4 Portrait (opening to A3) - designed to re create your brands identity  Word Count: 3000 Words (+/- 10%) Word Count does not include your Executive Summary, Infographics or Bibliography Structured with numbering; 1, 1.1, 1.2, etc.. To Include (Minimum): Contents Page 1. Executive Summary A short overview of the report to entice readers. What is the purpose of the work? What methods did you use for your research? What were the main endings and conclusions reached? Did your work lead you to make any recommendations for future actions? 2. Introduction to the Brand Guideline: 300 Words Explain the rationale behind the work, what you have been asked to do (or what you have chosen), the reasons for doing it and the background. State what the report is about. What question are you trying to answer?/What problem are you wanting to overcome? Describe your starting point and the...